Week 1 EOC: Great Customer Service

Great customer service is so hard to receive now a days, especially in a fast paced city like Las Vegas. The malls on the strip give out some of the worst customer experience, which I've experienced numerous times. However, there's been one outstanding experience I had and that was at Sephora, one that is connected to JcPenney. Since I was 15 I've been working in retail and I strongly believe that a perfect luxurious customer service experience should be comfort and connection, I received just that. I went into Sephora to purchase my favorite mask "GLAMGLOW" which is retailed for $69 (but totally worth it) but sadly they were all out in that location. The young woman who was helping me was incredibly helpful, she looked and rechecked it the store was indeed out. Luckily, it was available in another nearby location (she called) but, I didn't want to drive 15 miles.  The lady went beyond, she recommended other face masks that were just as good as Glam Glow and she handed me a couple samples of each. I think this was amazing because many workers just give up when a product is sold out. Overall, the experience was like any other. I usually get stuck up chicks who are brain dead.